FAQ


What are Sweet Rewards?

Sweet Rewards are our way of thanking our customers. For every $1 you spend you will receive 1 Sweet Reward point. You can get rewards from Creating an account, Liking us on Facebook, following us on Twitter and much more. Click on the "Earn Sweet Rewards" tab at the bottom of your screen.

Why don't you offer free shipping?

Since we are a brand new shop, we cannot offer this at this time, but we are hoping to be able to offer it in the future.

Why does it take so long to receive my items?

All Items are made to order, so they may take a bit longer because there is a processing time to make each item. But don't worry, it will be worth the wait ;)

Why don't you have merch for a group/artist I like?

We are trying to add merch for as many groups as possible, so this may take us some time since there's so many groups/artists out there. We will add new designs every month and will try to create designs for the groups that are in high demand at the time. If you'd like to request a certain group/artist, feel free to contact us at https://shop.sweetsweetkpop.com/pages/contact-us

Can I request merch for a certain group?

If there is a certain group you would like to see merch for, go ahead and contact us with your suggestions at https://shop.sweetsweetkpop.com/pages/contact-us

Do you have washing care instructions for your products?

Apparel Items

These should be only washed with like colors. You can certainly machine wash the garments in warm water. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

Pillows

The Pillowcase itself can be machine washed according to the above mentioned care instructions. However, the pillow insert should only be hand-washed.

Why are shipping prices so high?

Our shipping is based on the weight of our items. We hope to be able to offer free shipping in the future though.

What kind of payment options do you have?

We accept several major credit cards and paypal. If you have more questions about payments, don't be afraid to contact us https://shop.sweetsweetkpop.com/pages/contact-us

How can I join the team?

We would love to have you join our team. We are always looking to add new designs and other positions for Sweet Sweet Kpop. Check out this link to learn more about the positions we have available. Check out https://sweetsweetkpop.com/joinus

Can I send you my design to put on an item?

Currently, we can not do this, but if you have a suggestion for a design, please send it to us and our wonderful design team can try to make a design for you https://shop.sweetsweetkpop.com/pages/contact-us

Can I return an item?

If there's an issue that occurs on our end (broken items, defective items,or wrong item) we will take care of the expense to return and send a new item to you. But if you would like to return an item that does not have any defects or due to the wrong size being ordered, that will be at the expense of the customer.

Why did my merch arrive in different shipments?

Some of our items are shipped from different vendors, so they may arrive in different shipments, so please be patient if you haven't received an item with the rest of your order.

What if I want a design on a different item or on a different color?

If there is a certain item you'd like one of our designs on or a different color shirt/hoodie, but it's not offered in our shop, please feel free to contact us and we can see if we can accommodate your request. https://shop.sweetsweetkpop.com/pages/contact-us

What cell phone cases do you have?

We currently only offer iPhone cases 5/5S/SE, 6S/6 Plus/6S Plus and Samsung Galaxy cases s5, s6, s7

How often do you add new designs to the shop?

We add new designs every month, so make sure to check back frequently for some great new unique designs!